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Quality & Governance
The clinical governance, frameworks and legislation that make HCS a safe, accountable and trusted community sector organisation providing care for children and young people in Western Australia.
Care & governance
Accountable, evidence-
based and safe by design
Helping Community Solutions understands the importance of clinical frameworks and the monitoring and evaluation of outcomes. Our Helping Community Solutions Clinical Governance Committee ensures we deliver evidence-based, trauma-informed service provision across all program streams, so we can achieve quality outcomes for the children, young people and families we support.
Our Clinical Governance Framework ensures that, as a community sector organisation providing care for vulnerable children and young people and their families, every care arrangement is safe, stable and of a consistently high quality.
Child safe organisation
Keeping children safe is everyone’s responsibility
Helping Community Solutions is committed to being a child safe organisation. We embed child safety into everything we do, from how we recruit and train our people to how we listen and respond to the children and young people in our care.
- Aligned with the National Principles for Child Safe Organisations and the WA Guidelines 2019.
- Rigorous, safe recruitment including Working with Children (WWC) Checks, National Police Clearance Certificates, and completion of the Department of Communities 395 Screening Check before commencement of work.
- External qualifications validated, with ongoing clinical oversight by our registered nursing team.
- Therapeutic Crisis Intervention training and continuous professional supervision for care staff.
- Clear, accessible channels for children, young people, families, carers and staff to raise concerns and provide feedback, consistent with the Charter of Rights for Children and Young People in Care.
The standards we work to
Relevant legislation & frameworks
Our practice is governed by, and aligned with, the following legislation and frameworks.
- Privacy Act 1988
- UN Convention on the Rights of the Child
- The Children and Community Services Act 2004
- Charter of Rights for Children and Young People in Care 2006
- Work Health & Safety Act 2011
- The Positive Behaviour Support Capability Framework
- National Standards for out-of-home care, July 2011
- Better Care, Better Services (CPFS)
- Royal Commission into Institutional Responses to Child Sexual Abuse — Creating Child Safe Institutions, July 2016
- Aboriginal Services and Practice Framework 2016–2018
- Care Team Approach Practice Framework
- National Principles for Child Safe Organisations WA: Guidelines 2019
- The Guidelines for Protecting Children 2020
Feedback & complaints
We welcome feedback from young people, families, carers and partners. It helps us improve, and it is central to keeping our care safe and accountable. Children and young people in care have the right to be heard and to raise concerns, consistent with the Charter of Rights for Children and Young People in Care.