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Our People
Highly trained, experienced and compassionate teams working together to improve outcomes for our most vulnerable children and young people in care.
A multidisciplinary team
The people behind every care arrangement
Our teams bring together clinical, coordination and frontline expertise so every child and young person is supported by the right people at the right time.
Registered Nurses
Our teams bring together clinical, coordination and frontline expertise so every child and young person is supported by the right people at the right time.
Mental Health Coordinators
Supporting the psychological wellbeing of children and young people and guiding trauma-informed responses.
Care Coordinators
Leading each young person’s care plan and coordinating their care team day to day.
Community Service & Client Engagement Officers
Connecting children and young people with community, culture, education and support services.
Youth Workers
Our frontline team, building trusted relationships and consistency in the daily life of each home.
Property Coordinators
Maintaining safe, welcoming homes that give children and young people stability and dignity.
Trained & trusted
How we prepare our people
Before anyone joins a child or young person’s care team, we make sure they are ready. External qualifications are validated, and our in-house component provides clinical oversight from our registered nursing team, rather than replacing external credentials.
Before anyone joins a child or young person’s care team, we make sure they are ready. External qualifications are validated, and our in-house component provides clinical oversight from our registered nursing team, rather than replacing external credentials.
Our team
Meet some of the people behind Helping Community Solutions
Vikki Giles
Programs & Comms Manager · TCI Trainer
Vikki leads programs and communications across our community and disability services and is our in-house Therapeutic Crisis Intervention (TCI) Trainer, having implemented TCI across the organisation. She brings broad experience in the disability and community services sector and is a published author on autism and inclusion in early childhood.
Esther Kongo
Care Coordinator
Esther brings over six years of experience across the disability, youth work and health care sectors, along with two years in early childhood education and care. She holds a Diploma of Early Childhood Education and Care and an Advanced Diploma of Community Sector Management.
Amy Asare
Clinical Lead · Registered Nurse
Amy is a Registered Nurse providing clinical leadership at Helping Community Solutions, with oversight of the health and wellbeing of the young people in our care.
Amy has over 10 years of experience in aged care and is now working in Youth care, working as an Occupational Therapy Assistant, Physiotherapy Assistant, and Registered Nurse.
Amy is passionate about supporting and caring for others as well as building meaningful connections within the community.
Pagan Malcolm
Lead Writer · Compliance Administrator
Pagan is our Lead Writer and Compliance Administrator, specialising in tender and submission writing and communications across the disability and community services sector. She combines clear, persuasive writing with a strong eye for compliance, helping Helping Community Solutions to communicate its work and put forward well-crafted funding and service submissions.