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Make a referral
Information for Department of Communities child protection workers, district staff and partner agencies on referring a child or young person to Helping Community Solutions.
How it works
A clear, responsive referral pathway
We know a care arrangement is often needed quickly. Our intake team is ready to respond, assess and match, so you can focus on the young person.
Contact our intake team
Call 1300 905 166 or email our intake team at [email protected] with more information about the type of care arrangement required. We are contactable 24/7 for urgent and emergency referrals
Assessment & matching
We review the care arrangement referral, assess suitability, and identify the care arrangement and care team best suited to the young person’s needs and location.
Care arrangement offer & transition
We confirm the care arrangement, agree the transition plan with you, and prepare the home and care team ahead of the young person’s arrival.
Ongoing care & reporting
Once the care arrangement commences, the young person is supported by a consistent care team, with regular communication and reporting back to the Department and the child’s care team.
Before you refer
What helps us respond quickly
Having the following information ready helps us assess and match a care arrangement as quickly as possible.
- The young person’s age, gender and current location
- Type and urgency of the care arrangement required
- Relevant background, risk and behavioural information
- Cultural background and any cultural support needs, including for Aboriginal and Torres Strait Islander children
- Health, education and any specialist support needs
- The referring child protection worker and district contact details
Ready to refer, or want to talk it through?
Contact our intake team
Call 1300 905 166 or send us the young person’s details and we’ll respond promptly. For urgent and after-hours referrals, our on-call support is available 24/7.